The SAP CCoE Experiment (US)

Shownotes

If an existing SAP customer believes the Rise with SAP promise, then neither a CCC nor a CCoE will be needed in the future: However, this is merely marketing and an empty promise from SAP. Numerous existing SAP customers and partners from the SAP community have reported in recent months that the opposite is true: those who signed a Rise with SAP contract usually had to expand their SAP Basis team (Customer Center of Expertise) or outsource additional tasks to service providers. Rise really does create a lot of work!

As a result, SAP's idea of the CCoE became a testing ground for SAP Basis support. Why? With an SAP ERP system in the cloud, not a single problem from the previous ERP/ECC 6.0 system has been solved. System copies, authorization management, user administration, monitoring and automation, batches and program updates, etc. are still on the agenda of the in-house IT team. Some tasks can be delegated to SAP via a Rise ticket system, but SAP itself does not act proactively within the framework of a Rise contract – existing SAP customers must create a ticket for each job. S/4 expertise, IT administration, and enterprise architecture therefore remain the responsibility of a CCoE.

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